About this Website
Contents of this Site
Information & Details:
While we strive to always provide the latest information and details about our product offerings on this website, please be sure to check with your travel agent on any specifics that may be important to you. Information presented here is subject to change and is not guaranteed to be free from errors. Contents of this website only apply to Sandals or Beaches properties located in Jamaica, St. Lucia, Antigua, Bahamas or Turks & Caicos.
Nothing contained herein shall be deemed or construed to create any financial or other liability or responsibility on Sandals for or on behalf of, or in relation to, any of the various Travel Agents or Agencies listed in this website.
All prices listed in this site are in U.S. Dollars, unless otherwise specified. Promotions listed in this website can be changed or withdrawn at any time and blackout dates may apply.
These Booking Conditions and the information detailed in our Before You Travel - Important Information will form the basis of your agreement and contract with Funway Holidays International Inc (Funway). They apply only to holiday arrangements where Funway Holidays International Inc. provides inclusive packages in the UK and these are sold subject to the conditions set out in the Tour Operators Code of Conduct of the Association of British Travel Agents (ABTA). In these booking conditions, 'Package' means a package as defined in the Package Travel Regulations 1992. The Package Holiday as advertised by us will also have restrictions set out in our Before You Travel Important Information (written in A-Z format) which you should be read carefully, in conjunction with these Terms & Conditions before you book.
Your Financial Protection
We provide full financial protection for our package holidays. For flight-based holidays this is through our Air Travel Organiser's Licence number ATOL 2853. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong. For further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL
Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected.
In some cases, where we aren't able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). When you buy a package holiday that doesn't include a flight, protection is provided by way of a bond held by The Association of British Travel Agents ABTA number V000X, therefore, if your holiday does not include flights, ABTA will financially protect you in the same way.
When a booking is made, the ‘lead name’ on the holiday booking guarantees that he or she has the authority and does accept on behalf of the party, the terms of these booking conditions. A contract will exist as soon as the confirmation invoice is issued. It is important to check the details on the invoice are exactly as requested. In the event of any discrepancy, please contact us immediately. English Law will apply to our agreement or to any dispute/claim arising. Any such dispute or claim must be dealt with by the Courts of England & Wales.
Bookings / Payments
To confirm a booking and avoid automatic cancellation, the required deposit/payment is required at the time of booking. Final payment is due 71days prior to day of departure. If a booking is made 72 or more days prior to departure a €200 per person deposit is required. The deposit amount will depend on the type of service being booked and will be advised at the time of booking. Some airlines or fare types require tickets to be issued at the time of booking, in which case the deposit will be at least the full cost of the ticket which is non-refundable. Some hoteliers require full payment of accommodation costs and it may not be possible to amend or cancel these arrangements after they have been confirmed. In some cases it may not be possible to offer refunds for air tickets or accommodation costs which could incur a cancellation charge of up to 100% of that part of the arrangements. For reservations made within 71days prior to day of departure, full payment is due at time of booking.
In default of payment by due date we reserve the right to cancel the reservation and apply cancellation charges. The total package price will be determined only after all specific items are selected and will be communicated to you prior to completion of the reservation. Selected items will be detailed on your confirmation invoice. Funway reserves the right to re-invoice your reservation should any error or omission be made in computing the total cost of all components/ travel arrangements required. All prices and descriptions shown are subject to change without notice. All known airport taxes, security charges, air passenger duty and energy fees/taxes are included in all package holidays and fly-drive prices. However, in the current climate it is possible that certain additional surcharges such as Resort Fees which are payable locally may be introduced by individual suppliers according to local circumstances. In such instances we will do our best to notify you at the time of booking or if introduced after your booking is confirmed we will contact you and ask whether you wish to continue with the booking or cancel without penalty.
Electronic Confirmation Invoices & Electronic Travel Documents
Confirmation Invoices and E Travel Documents will be sent electronically using the email address supplied at the time of booking. We will assume that your email address is correct, please notify us immediately if there are any changes. E Confirmations are issued when all components of your booking are confirmed and you will also receive detailed E Travel Documents approximately 21 days before your date of travel. Electronic Confirmations and E Travel Documents may be sent from a different email address therefore you must check your email account (including your spam filters). If you do not receive your Confirmation or E Travel Documents, please call our Customer Support team on 0844 55 70 770.
Please note that prices do not include travel cancellation insurance or trip interruption insurance. All travellers should ensure that they purchase travel insurance to protect themselves to cover the risk of cancellation in certain circumstances, including repatriation and assistance in the event of accident or illness during their holiday
Infants under the age of 2 years on the date of outbound travel pay a reduced cost (on Economy flights) as long as they sit on an adult's lap. Please note infants DO NOT have a separate baggage allowance. Any charge for the cot in the hotel room and for food has to be paid by the guest directly to the hotel. Cots cannot be guaranteed.
You must request any changes you require in writing as soon as possible. We cannot guarantee that such requests will be met. Where we can meet requests, an amendment fee of €50 per person, per amendment, will be payable along with any additional costs imposed by any of our suppliers. Changes requested within 71 days of departure, will be treated as a cancellation and rebooking, and the cancellation charges below apply. Exceptions: Certain arrangements may not be amended or cancelled after they have been confirmed regardless of the notice period given to us. In some cases it may not be possible to offer any refunds for air tickets, hotel accommodation, tours, excursions or attraction tickets which could incur a cancellation charge of up to 100% of that part of the arrangements when cancelled at any time after booking.
Your notice of cancellation will take effect when it is received by Funway Holidays, from your party leader. As we incur costs from the time we confirm your booking, we reserve the right to pass on these charges and the cancellation charges in the scale below will apply to the other elements of your booking (e.g. any extras, such as transfers, optional tours and car rental). The percentage cancellation charge detailed is calculated on the basis of the total cost payable by the person(s) cancelling excluding amendment charges. Amendment charges are not refundable in the event of the person(s) to whom they apply cancelling.
Period before departure within which notification of cancellation is received by us
per person cancelling
71 days and over
It is not possible to make refunds after departure from the UK for any services not used or partially unused. In certain cases the price of your holiday is calculated by reference to the number of occupants of a room. If one of these occupants cancels, not only will there be a cancellation charge, but also the remaining members of your party may have to pay an additional sum. Any name changes will be regarded as a cancellation and rebooking.
Changes and cancellation by the Company
Funway reserve the right to make changes to, and correct errors, in holiday details both before and after bookings have been confirmed. We also reserve the right to cancel confirmed bookings. However, we will only cancel your confirmed booking 10 weeks or less before departure where you have failed to make full payment on time or as a result of circumstances outside our control/“force majeure” as defined below.
Most changes are minor but occasionally, we may have to make a “significant change”. Examples of “significant changes” include the following when made before departure; a change of accommodation area for the whole or a major part of your holiday, a change of accommodation to that of a lower official classification for the whole or a major part of your holiday, a change of UK departure point to one which is less convenient for you, a change of outward departure time or overall length of your holiday of twelve or more hours, the closure of the only or all advertised swimming pool(s) at your accommodation for an extended period.
If we have to make a significant change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of the following options:
- accepting the changed arrangements or
- purchasing alternative arrangements from us, of a similar standard to those originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference) or
- cancelling or accepting the cancellation in which case you will receive a full refund of all monies you have paid to us.
If we have to make a significant change or cancel [10 weeks or less before departure], subject to the exceptions below, we will pay you the following compensation:
We will not pay you compensation where we make a significant change or cancel more than 10 weeks before departure or in the event that we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. These include unavoidable technical problems with transport, changes imposed by rescheduling or cancellation of flights by the airline or main charterer. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.
Very rarely, we may be forced by "force majeure" (see below) to change or terminate your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds (unless we obtain any from our suppliers), pay you compensation or meet any costs or expenses you incur as a result.
In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control. Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our agreement with you is prevented or affected by, or you otherwise suffer any damage or loss (as more fully described in clause 8(1) below) as a result of force majeure.
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursions or other tours that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
Complaints and Problems
In the unlikely event that you have any reason to complain or experience any problems with your holiday arrangements whilst away, it is essential to take up the matter locally with our supplier and contact our 24 hours USA Helpdesk on 1-800-437-1866. Please note we will not reimburse any mobile phone charges to our helpdesk service office.
Most problems or complaints can be resolved while you are away, however if you remain dissatisfied, you must write to us within 28 days of your return to the UK giving full details of your complaint. You can submit correspondence via Royal Mail or email us at firstname.lastname@example.org. We regret we cannot accept liability for any complaints or claims which do not involve death, personal injury or illness, if you fail to notify the complaint or claim in accordance with this clause.
We are a member of ABTA, membership number V000X. We are obliged to maintain a high standard of service to you as stipulated by ABTA's Code of Conduct scheme for the resolution of disputes arising out of this contract. Further information on the Code and arbitration can be found at www.abta.com. ABTA operate an independent arbitration scheme, it provides a simple and inexpensive method of arbitration on documents alone with restricted liability in respect of costs. Full details can be obtained from the ABTA website. The application for arbitration and Statement of Claim must be received by the Administrators within eighteen months of the date of return from the holiday.
(1) In respect of Packages
Funway, the tour operator promise that your holiday arrangements will be made, performed or provided with reasonable skill and care. This means that they will accept responsibility if, for example, you suffer death or personal injury or your contracted arrangements are not provided as promised or prove deficient as a result of the failure of Funway, their employees, agents or suppliers to use reasonable skill and care in making, performing or providing your arrangements. Funway will be responsible for what their employees, agents and suppliers do or not do if they were at the time acting within the course of their employment or carrying out work they had been asked to do.
(2) In respect of other arrangements
Funway promise to use reasonable skill and care in the performance of their contractual obligations, subject to and in accordance with these Booking Conditions. Their contractual obligations consist of using reasonable skill and care in making your booking and arranging your accommodation/car hire/flight, as well as using our reasonable skill and care in choosing our suppliers.
(3) In respect of Packages and other arrangements
Funway will not be responsible for any injury, illness, death, loss, damage, expense, cost or other claim of any description whatsoever which results from: - the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or the act(s) and/or omission(s) of a third party not connected with the provision of your arrangements and which were unforeseeable or unavoidable or 'force majeure' as defined above.
(4) Except as specifically set out in these conditions, Funway will not accept any further or different liability than the Package Travel, Package Tours and Package Holidays Regulations impose. In addition, regardless of any contrary representations made by us, we only promise to use reasonable skill and care as set out above and we do not have any further or different liability to you. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us.
(5) Funway limit the maximum amount they may have to pay you for any claims you may make against them. The maximum amount Funway will have to pay you where they are found liable for loss of and/or damage to any luggage or personal possessions (including money) is £75 per person affected unless a lower limitation applies to your claim under this clause or clause. For all other claims which do not involve death or personal injury, the maximum amount they will have to pay you if they are found liable to you on any basis is three times the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.
(6) Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most they will have to pay you for that claim or that part of a claim if they are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question. When making any payment, Funway are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. In any circumstances in which the carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier; any sums you receive from the carrier will be deducted from any amount due from ourselves.
(7) Funway will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our brochure or website.
(8) The services and facilities included in your holiday will be deemed to be provided with reasonable skill and care if they comply with any local regulations which apply, or, if there are no applicable local regulations, if they are reasonable when compared to the local standards in practice.
(9) You must tell us and the supplier concerned about your claim or complaint as set out in 'Complaints and Problems' above.
(10) Funway do not accept liability for (1) any damage, loss, expense or other sum(s) of any description which, based on the information you gave us at the time of booking, we could not have foreseen you would suffer or incur if we breached our contract with you; (2) any business losses.
In respect of Packages, changes in fees (including transportation costs, fuel costs, taxes, fees such as landing taxes or embarkation/disembarkation fees at airports and exchange rates) and services mean that the price of your travel arrangements may change after you have booked your holiday. However, there will be no change to the cost of your holiday within 30 days of departure. In relation to package holidays, we will absorb and you will not be charged for any increase equivalent up to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements (excluding amendments charges), you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality, you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of monies paid, except for any amendment charges and cancellation charges already incurred. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your revised invoice. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. The price of your travel arrangements was calculated using the rate of exchange applicable to the purchase of foreign currency which is used to pay for these supplies. For arrangements which are not Packages, we reserve the right to pass on any cost increases to you in full.
Your Holiday Price
All prices quoted are calculated on rates of exchange as known at the time of booking. Prices can go up or down at any time. Before you make a booking you will be given the up to date price of your chosen holiday, including cost of any supplements, fuel surcharges, upgrades or additional facilities which you have requested. Due to the volatility of the supplier's prices, quotes given can only be regarded as an indication and Funway can only confirm the price once a booking has been made.
Before You Travel - Important Information
If you experience any problems with your holiday arrangements whilst away, please contact the resort management and destination representative to resolve the issue locally. If the problem is not resolved you may also contact our 24 hour USA based Helpdesk on 1-800-437 1866. Please note we will not reimburse any call charges to our helpdesk service which have been made from a mobile telephone.
Brochure Accuracy & Special Offers
We published this brochure and our website information many months in advance. Prices, special offers and the hotel and general information are accurate at that time however they may have changed since then. We do check the information regularly and we will endeavour to tell you of any known changes or errors when you book. If you already have a booking we will advise you of any significant changes as soon as we can. Special offers may be limited, and subject to availability, and in some cases restrictions or conditions of eligibility may apply. As we do not control the supply of special/free offers they can be withdrawn at any time, so please ask for verification of an advertised offer at the time of booking.
Credit Card Payment
We accept payment by credit card; however credit card charges do apply. Payments via debit card do not incur charges. We cannot accept a credit card payment provided by a 3rd party who is not a named passenger on the booking. If multiple parties are travelling on one reservation, and the payment is being split between those parties the name and billing address for each card holder is required. If a non traveller is paying for the holiday (e.g. as a wedding or honeymoon gift) we cannot process payment via credit or debit card and payment is accepted by cheque or bank transfer.
Currency & Credit Cards
Credit cards now work in most destinations but check with your bank to ensure your choice of card will be accepted when you are on holiday. We recommend you carry some cash and at least one credit card, as you will be asked for an imprint of your card upon arrival at any hotel.
Data Protection Statement
Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may be passed to security or credit checking companies. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in the UK. We will only pass your information on to persons responsible for your travel plans. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to process your booking. In making this booking, you consent to this information being passed on to the relevant persons).
Electronic System for Travel Authorisation Scheme
The US have a compulsory online registration under the Electronic System for Travel Authorization scheme, known as ESTA, which contains the same information as the I-94W form previously handed out on board aircraft which a passenger was required to complete and present to US immigration. The ESTA has replaced the I-94W and all travellers from Visa Waiver Countries only must apply for Travel Authorisation at least 72 hours in advance of their departure and must also have a machine readable passport. The U.S. Department of Homeland Security DHS operate these additional controls and all travellers will be responsible for supplying and processing this online declaration. The ESTA can be applied for online at https://esta.cbp.dhs.gov. Please note fees apply. ESTA covers multiple entries and is valid for two years. The Travel Authorisation is not a visa and only pre-screens the traveller and allows him or her to travel to the United States and apply for admission. An approved Traveller Authorisation is not a guaranteed entry, but is a prerequisite to travel to the United States by air or sea. A person from a non-visa waiver country should not attempt to apply for a Travel Authorisation and will require a US entry Visa. Failure to obtain an ESTA could result in a passenger being denied boarding by the airline. The alternative is to hold a valid visa. The ESTA is part of the Visa Waiver Programme and does not replace the need for a visa. The Visit USA website http.//www.visitusa.org.uk/visitors/esta.aspx carries some useful background information on the ESTA.
Flight Check-in Times
Given the increase in pre-flight security screening the check-in time for all transatlantic flights is 3 hours prior to departure. As the scheduled departure may be brought forward for operational reasons you must
re-check your departure time by contacting the airline directly, 24 hours before departure. Recommended check-in time for domestic and regional flights is 2 hours before the scheduled departure times.
Flight Delays and Cancellations
Funway will not accept liability, or pay compensation for (or as a consequence of) long haul/ domestic flight delays. The airline will assist by allocating you seats on the next available flight and where appropriate provide overnight accommodation. For travel delay compensation please refer to your travel insurance policy.
Under EU Law, you do have rights in certain circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be published at EU airports and will also be available from airlines. Reimbursement in such cases is the responsibility of the airline and will not entitle you to a refund of your holiday price from us. Your rights to a refund and/or compensation from us are set out above. If the airline does not comply with these rules you should contact the Civil Aviation Authority on 0207 453 6350 www.caa.co.uk
Flight Luggage Allowance & Additional Baggage Charges
The luggage allowance on intercontinental services varies from airline to airline and cabin class with regards to weight and size. In addition, the vast majority of airlines now permit only one piece of checked baggage free of charge and extra baggage will be accepted on payment of the appropriate charge to the Airline either before or at the time of travel. Some Airlines will charge for all luggage on flights booked as a published fare and also on some US Domestic flights. Please carefully check the Airlines website regarding the applicable baggage charges, allowances and restrictions before you travel, as fees are payable at the time of check-in, and they are subject to change.
Flight Meal Requests & In Flight Catering
The majority of airlines require at least 48 hours notice for any special meal requests, including children's and vegetarian meals. We strongly recommend that you contact the airline direct, however, such requests cannot be guaranteed. Complimentary in-flight catering and non-alcoholic beverages are usually provided on transatlantic flights only. The knife and fork symbol on the airline documents is purely an indication that food will be available, it does not signify that a complimentary meal service will be offered.
Unavoidable last minute changes to scheduled flight times can occur at any time (even after the documents have been issued). It is essential that you that you reconfirm every flight with the relevant airline 24 hours prior to departure.
Flights - Transit Visa Requirements for passengers travelling to the Caribbean via US Gateway Cities
All passengers who are travelling to the Caribbean via US Gateway Cities are required to complete both the Electronic System for Travel Authorisation scheme known as ESTA and must also provide Secure Flight Passenger Data information which applies to all carriers operating within US airspace. The ESTA can be applied for online at https://esta.cbp.dhs.gov, fees do apply.
Flight Seat Requests
We are unable to guarantee any seat requests for specific seating arrangements and it may not be possible to obtain seats together. If you have a specific seating requirement or wish to be seated together you must contact the airline direct and you should be aware that some airlines charge a supplement for pre-allocated seating. All flights are non-smoking. We cannot accept any booking that is conditional upon special requests or seat allocation requests being met.
Flights - Scheduled and Charter Airlines & Codeshare Partners
Air transportation is by scheduled service of IATA member airlines and certain charter carriers. All details are correct at time of going to press and are liable to change at any time. Our confirmation invoice will detail the airline operator, origin/destination airports and provisional timings of reserved flights. Information on aircraft type, flight routings and timings of designated flights provided at time of booking is subject to change. Changes to the schedule or flight time will be advised on your final E Travel Documents but it is possible that further changes can occur. It is essential that you reconfirm every flight with the relevant airline 24 hours prior to departure. We/airlines reserve the right to substitute alternative aircraft and/or airlines at any time. Scheduled and Charter flight timings, and days of operation are subject to change. We will advise you of any significant change as soon as we are informed by the airline or main charterer.
Any change in the identity of the carrier(s), flight timings, and/or aircraft type will not entitle you to cancel or change to other arrangements without paying our normal charges.
Please be aware that charter flights and some promotional fares and published fares of schedule airlines, require full payment at the time of booking and are non-refundable, this may increase the deposit required to confirm your booking. It is essential that at the time of booking passengers names are an exact match with names as they appear in passports.
It is common practise for scheduled airlines to use a code-share-system which may include you flying with a partner airline. Where this situation occurs, it is not classified as a major change.
Health & Travel Advice
At this time UK residents do not require any vaccinations for travel to the Caribbean. For the latest information please check with your GP, consult the NHS "Advice on Health for Travellers" or visit www.doh.gov.uk. For government advice on your destination see www.fco.gov.uk/knowbeforeyougo or www.abta.com.
Honeymoon and Anniversary Offers
Honeymoon and Anniversary offers which appear within the hotel description are provided on a goodwill basis by the hotelier and may be changed or withdrawn; some offers are also subject to local availability. If you are celebrating a honeymoon or anniversary and meet the conditions of the offer do ensure that this is registered at the time of booking. You will be expected to provide official verification so you should travel with your Marriage Certificate.
Sandals and Beaches Resorts are offered on a luxury included basis. Grand Pineapple Resorts offer great value accommodation on an all-inclusive basis. Hotel prices are generally based on 2 adults sharing a room. Child or 3rd/4th adult prices may be based on the existing bedding in the hotel room. While some double rooms in the hotels have two double beds, this is not always the case and, depending on the size of the hotel rooms, some may only have one double bed or two single beds. Please note most rooms DO NOT provide three single beds. A cot or rollaway bed will usually incur an extra charge. All accommodation is based on 'Run of House' or the category stated which may be located in any part of the hotel. In general, rooms are available by 3pm on the day of your arrival and should be vacated by 11am on your departure. In most hotels, the minimum check-in age is 18 years and above. Many hotels are keen to encourage a healthy environment and it is common for properties to adopt an entirely smoke free policy.
Hotel Building and Development Work
Many cities and hotels change and develop constantly. We have no control over building work, but we will do our best to tell you about any specific work going on at your accommodation, if there is time before you go on holiday. We are reliant upon information received from the hotels and the details provided by them. Please do bear in mind, however, that it is extremely difficult to foresee the extent, nature and effect of any such activity at a particular time.
The captain of any aircraft has absolute authority over the aircraft and passengers whilst boarding or in flight. The Captain or other authorized airline representatives can refuse to carry anyone if they are deemed unruly, unfit to travel or are a danger to the flight or other passengers. If you are refused carriage in these circumstances your holiday contract will terminate immediately. Funway will have no further responsibility or liability to you.
When you book a holiday with Funway you accept responsibility for the proper conduct for yourself and your party whilst on holiday. If your actions or those of a member of your party cause damage to the accommodation in which you're staying, or cause delay or diversion to any flight or other means of transportation, you agree to fully indemnify (i.e. compensate or reimburse) Funway against any claim (including legal costs) made against Funway by or on behalf of the owners of such accommodation or the operator of such flights or transportation. Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of any airline pilot, hotel manager, or other person of authority, your behaviour is causing danger, damage to property or affecting the enjoyment of others, we reserve the right to terminate your holiday. Should this happen we will not be liable for any refund, compensation or any other costs you may have to pay.
Passports, Visas/ Proof of Citizenship
It is the passengers` responsibility to be in possession of a valid machine readable passport and/or visa if required. This applies to children and babies. Your passport must be valid for six months beyond the duration of your stay, and visas may be required. Requirements may change and you must check the up to date position in good time before departure. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. These guidelines apply only to holders of UK Passports. Travellers who do not hold a UK Passport should check the passport and visa requirements with the appropriate embassy, ensuring they allow adequate time to complete formalities before the date of departure.
The majority of British machine-readable passport holders do not normally require a visa to visit the Caribbean. Those passengers who booked a twin centre stay involving a stop- over in the USA do not usually require a visa providing they will be in the USA no more than 90 days, hold a return ticket, do not have a criminal record and complete the Electronic System for Travel Authorization Scheme, known as ESTA at least 72 hours before travel. Any passengers holding a British passport issued overseas, will be required to prove, upon check-in and arrival, that they have accommodation booked in the USA and have the full address of that, including the zip (postal) code. We provide this information on your accommodation voucher so do ensure you keep this to hand. Please note that any passengers who are denied entry as a result of incomplete documentation will not be eligible for a refund. We strongly recommend that you contract your travel agent or the US Embassy for full details of the conditions of the ESTA and/or entry requirements as exclusions apply. Tel: 09055 444546 (calls are charged at £1.30 per minute) or visit www.usembassy.org.uk
Caribbean & (additional information)
The majority of British machine-readable passport holders do not normally require a visa to visit the Caribbean. However, those passengers who are travelling via a US Gateway must not have a criminal record and must also complete the Electronic System for Travel Authorization Scheme, known as ESTA at least 72 hours before travel. Any passengers who are denied entry as a result of incomplete documentation will not be eligible for a refund. We strongly recommend that you contract your travel agent or the US Embassy for full details of the conditions of the ESTA and/or entry requirements as exclusions apply. Tel: 09055 444546 or visit www.usembassy.org.uk
Caribbean Airport Departure Tax
Please note the following Caribbean airport departure taxes are not included in the holiday cost and must be paid by you locally. The tax is payable per person and is subject to change.
St. Lucia US$22.00
Jamaica US$ 27.00**
** Most airlines do include the Jamaican Departure Tax.
Physically Callenged Customers
Funway welcomes all customers and we endeavour to meet all individual needs. In order to assist you, we must be advised at time of booking of any disability and special requirements and will forward an ABTA disability checklist for you to complete and return to us. Special facilities can be requested but may not be guaranteed. NB. Please note that whilst we try hard to meet the needs of every individual, the Grand Pineapple Resorts and also the Sandals La Toc Golf Resort & Spa are not equipped to cater for the physically challenged and therefore we do not recommend them to customers who require special assistance.
Sandals Select Rewards
Membership of Sandals Select Rewards is completely free (the only eligibility requirement is that you are a past guest of Sandals or Beaches Resorts). Upon joining members will receive 10,000 enrollment points. For further details view www.sandalsselect.co.uk. Telephone 0800 197 8946 or email Select@Sandals.co.uk. Funway Holidays are unable to guarantee that rewards will be credited to your account, and will not accept liability for any discrepancies.
Seasonal Changes & Public/National Holidays
Some destinations may experience certain times of the year when their resorts have lower occupancy levels. There are also Public, National holidays and local festivities when services may be disrupted. Should a feature be considered by you to be crucial to your holiday enjoyment it is essential you declare your specific interest/requirement at the time of booking to enable us to verify, and confirm in writing, the availability of such a desired feature. We are unable to provide all details of National or Public holidays or any local festivities which may take place during your stay. Please contact the relevant tourist office for details.
Secure Flight Passenger Data (applicable to USA & Caribbean twin centres & those travelling via a US Gateway).
Secure Flight has been introduced by the United States Transportation Security Administration (TSA) for passengers on all flights travelling in and out of the USA. This means that all bookings must have the following Secure Flight Passenger data (SFPD) collected and shown in the passenger's booking Passenger full name, date of birth, gender, itinerary. If applicable, Redress Number (Redress Number is a unique number given to a person who has previously been incorrectly identified as a watch list match). The TSA requires passengers to provide mandatory Secure Flight Passenger Data before ticketing. To assist data collection call our Reservations Team on 0844 55 70 626. Secure Flight is intended to address the security and efficiency of airline watch list checking. Compliance with Secure Flight is mandatory for all carriers operating within US airspace. Please be aware that Secure Flight does not replace APIS or ESTA and this information must still be provided. We strongly recommend that this information is captured as early as possible during the booking process to avoid difficulties with flight documentation.
If you have a special request for a facility or service e.g. adjoining rooms or low floor, we shall pass these on to the relevant supplier but we cannot guarantee that it will be met and we shall have no liability to you if it is not. We cannot accept any booking which is conditional upon special requests being met.
Transfers are included in the price of your holiday, with the exception of Grand Pineapple Resorts. Airport transfers are based on a seat in a shuttle bus. Private transfers may also be arranged, additional fees apply.
Confirmation invoice and "E" Travel documents will be sent electronically using the email address supplied at the time of booking. If you do not receive your E- documents, please call our Customer Support team on 0844 55 70 770. Documents will not be issued until full payment has been received. In the event that we are asked to reissue travel documents and we agree to do so, an administration charge of £25.00 per person will be payable by you.
All parts of the world can be prone to erratic changes in weather patterns. These parts of the world are occasionally affected by hurricanes, particularly during June - November. Local tours and services may be affected by the weather. We cannot be held responsible for the weather, but will lend appropriate assistance if required. Should your travel arrangements be affected by weather conditions Funway will endeavour to assist and offer practical support, however, such occurrences are treated as 'force majeure' and we shall not be liable for any changes to your itinerary or arrangements.